Applied AI Lead (Account Management)

Role Overview

We’re looking for an Applied AI Lead to deliver results across Heidi’s most complex customer deployments and growth opportunities. As a senior individual contributor on Heidi’s US Applied AI team, you’ll own strategic customer relationships within a specialty-focused pod and help improve how the broader team deploys, drives adoption, and expands the use of AI.

What You Will Do

Own complex, strategic accounts. Build trusted relationships with executives, clinicians, and operational leaders, aligning stakeholders around clear transformation plans and measurable outcomes. Pursue the highest-value growth opportunities. Independently identify and advance opportunities for adoption, expansion, and renewal, challenging low-impact work and focusing effort where it can deliver the strongest return.

Why It Might Be a Fit

5+ years of experience in consultative deployment, account management, management consulting, or a related customer-facing technology role, with sustained success in complex engagements. A track record of independently resolving ambiguous customer and commercial problems and delivering measurable adoption, retention, or expansion outcomes.

Requirements

• 5+ years of experience in consultative deployment, account management, management consulting, or a related customer-facing technology role
• A track record of independently resolving ambiguous customer and commercial problems and delivering measurable adoption, retention, or expansion outcomes
• Deep product fluency, including the ability to lead demonstrations and discovery and connect technical capabilities to clinical and operational needs
• Experience building executive-level business cases and transformation plans that lead to investment and adoption
• Strong analytical judgment: you can identify root causes, assess return on investment, and challenge work that will not materially improve outcomes
• Experience coordinating multi-step initiatives across teams, managing dependencies, and identifying delivery risks before they become missed commitments
• Evidence of improving processes and translating individual expertise into practices others can use
• The ability to mentor colleagues and influence across teams without formal management authority
• Confidence in surfacing disagreement, recommending a clear direction, and committing to the agreed decision

Benefits

• Generous Healthcare, Dental, and Vision benefit options 90%+ paid for by Heidi
• $100/month Healthy Heidis budget
• $700/year learning & development budget
• Recharge Days after major pushes