Senior Manager, Customer Experience Optimisation Global Web Experience

Role Overview

The Senior Manager will lead a robust Test and Learn programme to inform and support the strategy to evolve the Guest experience on Americanexpress.com. They will partner with Product Owners and Analytics team to deliver against Prospect and Cardmember experience KPIs and generate insights to inform ongoing strategy.

What You Will Do

Responsibilities include creating a new test and learn programme and roadmap, understanding vendor technology platforms, working with Technologies, UX Design and Product Owners, and developing good relationships with market contacts.

Why It Might Be a Fit

The ideal candidate will be an innovative and strategic thinker with significant experience of running Customer Optimisation programmes, AB and MVT tests. They will have strong digital site management experience and technical knowledge of vendor T&L technologies.

Requirements

• Innovative and strategic thinker
• Significant experience of running Customer Optimisation programmes
• Strong digital site management experience
• Technical knowledge of vendor T&L technologies
• Understanding of Information Architecture, Content Hierarchy and UX Design principles
• Experience with agile methodologies (SCRUM) and tools (Jira, Adobe Experience Manager)
• Strong understanding of quantitative and qualitative testing
• Significant experience with agency management and managing stakeholders in a matrix environment
• Excellent oral and written communication skills
• Ability to generate insights and communicate clear recommendations
• Excellent project management skills
• Ability to feel comfortable in a changing environment
• Fast learner with ability to use own initiative
• Ability to flex working across multiple time zones

Benefits

• Employment eligibility to work with HexDigital in the UK
• Full-time schedule