Customer Experience Specialist

Vention is seeking a Customer Experience Specialist to provide first-class customer support and ensure customer satisfaction. The ideal candidate will be a technical thinker with excellent customer relationship management and communication skills, fluent in English and French, and comfortable working in a fast-paced environment. As a key member of the team, the Customer Experience Specialist will work alongside driven and talented individuals who care deeply about their craft and the impact they create.

Requirements

• Become an expert on Vention’s platform and help customers navigate the ecosystem
• Support customers along the entire sales cycle and streamline their customer experience
• Support live-chat and phone calls and ensure proper routing in the organization
• Process order changes, return authorizations, track shipment, and solve problems
• Engage with customers proactively via other means (surveys, calls etc.)
• Partake in weekly case meetings, helping identify opportunities to improve customer service and customer experience

Benefits

• Career pathing with real opportunities to grow through personalized development plans
• Professional development including continuous training in performance management and inclusive leadership
• Gender diversity & inclusion initiatives
• Hybrid work model with flexibility to work from home on select days
• Two paid volunteering days per year to give back to causes you care about
• Comprehensive benefits plan for you and your family
• Top-up and benefits for new parents