Customer Experience Manager

Role Overview

The Customer Experience Manager will work with customers to help them thrive using the Hover platform, delivering product demos, strategizing internal team rollout, gathering and distilling product feedback, and proposing and leading internal projects to improve the customer experience.

What You Will Do

The role involves working with customers, especially small business customers, to help them get the most value out of the Hover platform, ranging from product demos to research conversations to onboarding planning.

Why It Might Be a Fit

The ideal candidate will have experience autonomously designing and leading projects, proactive outreach to customers, and experience with modern AI tools, including finding ways to streamline and automate workflows.

Requirements

• 4–8 years of experience in customer-facing roles
• Experience autonomously designing and leading projects end to end
• Comfort and experience proactive outreaching to customers on the phone
• Daily usage and tinkering with modern AI tools
• Experience delivering product demos or walkthroughs
• Experience at a dynamic, fast-moving company with frequent product launches and tooling changes
• Ability to stay composed and effective while managing multiple priorities and customer interactions simultaneously
• Fluency working daily within a modern customer service platform
• A genuine commitment to prioritizing customer outcomes and a team-first mentality

Benefits

• Competitive salary
• Meaningful equity in a fast-growing company
• Comprehensive medical, dental, and vision coverage
• Unlimited and flexible vacation policy
• Paid Family Leave
• Mandatory Self-Care Days
• Remote Wellbeing Resources
• Learning and education support