Customer Success Manager – UKI

Role Overview

The Customer Success Manager will lead with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full HubSpot potential. They will work with customers on a regular basis to understand their goals and align them with the necessary resources to achieve them.

What You Will Do

The Customer Success Manager will manage 150-180 customer relationships, work with customers on a regular basis, and partner with different teams at HubSpot to ‘solve for the customer’. They will also promote the growth of their install base by uncovering, scoping, and qualifying opportunities where customers can use more HubSpot products and services.

Why It Might Be a Fit

The ideal candidate will have fluency in written and spoken English, 2+ years of experience in a client-facing or account management role, business savvy with consultative, problem-solving, and issue resolution skills, and strong knowledge of the media/digital landscape.

Requirements

• Fluency in written and spoken English
• 2+ years of experience in a client-facing or account management role
• Business savvy with consultative, problem-solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or equivalent retirement plan
• Paid time off
• Flexible work arrangements
• Professional development opportunities

Tagged as: HubSpot