Customer Success Manager II – Small College

Role Overview

We’re looking for a Customer Success Manager to join our sales team with a focus on customer renewals at the NCAA Division II and Division III level. In this role, you’ll work with schools and conferences across the United States, working directly with coaches, athletic directors, and commissioners within your territory.

What You Will Do

Develop strong customer relationships, be involved in all aspects of support and account management, work toward goals, and run meetings to understand client needs and identify opportunities for upselling additional services.

Why It Might Be a Fit

You’ll be a trusted partner for your customers, and you’ll have the agency to try new ideas. We’re a lifelong learning company that encourages professional development and provides resources and opportunities to keep growing.

Requirements

• Experienced in a client-facing role (preferably in a technology company)
• Experience working with coaches and buyers in the high school, collegiate and/or professional sports industry
• Experience with Hudl products
• Technology savvy
• Communication skills
• Time management skills
• Growth mindset

Benefits

• Flexible vacation time
• Company-wide holidays
• Paid sabbatical every five years
• Medical plans tailored for you and your family
• Vision, dental, and fertility benefits
• EAP and Employee Resource Groups
• 401(K) matching up to 4% of your own contribution