Technical Account Manager

Role Overview

The Technical Account Manager will play an advisory role to customers, build long-term strategic relationships with customers and partners, and ensure that iboss customers achieve their desired outcomes through interactions with our product and team members. This role will work with government, K12, commercial, and enterprise customers via various channels, including live chat, email, web-based ticket systems, telephone, and in-person interactions.

What You Will Do

Assist customers with designing, integrating, implementing, and training on iboss products and services. Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied. Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities.

Why It Might Be a Fit

An ideal candidate will have a wide breadth of knowledge and experience with enterprise networks, systems, cybersecurity, and sales engineering or technical account management. The candidate should understand the challenges that administrators face when trying to secure users and devices in today’s borderless network landscape and have a track record of solving problems.

Requirements

• 4-year college degree
• 3+ years of experience in a related function
• Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
• Previous technical support experience
• Previous sales engineering or technical account manager experience
• Excellent communication skills both verbal and written
• Experience designing and supporting multilayer IP networks; routing and switching
• Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
• Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
• Experience managing Windows Server or Red Hat Linux server environments
• Experience managing large (>1k seat) Windows and Mac workstation deployments
• Experience managing DNS; Microsoft or Bind
• Experience with acquiring and analyzing packet captures
• Highly developed sense of integrity and commitment to customer satisfaction
• Strong detail orientation and listening skills
• Strong decision making and analytical abilities
• Willing to travel 10% of the time

Benefits

• Health, Vision, Dental
• 401K with company match
• Unlimited Paid Time Off (PTO)
• Company paid holidays