Mid Market Customer Growth Executive

Role Overview

As a Mid-Market Customer Growth Executive, you will play a key role in driving customer satisfaction, retention, and business growth across a portfolio of assigned clients. You will build trusted client relationships, support account performance, and collaborate across teams to deliver strong customer outcomes.

What You Will Do

Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and ongoing account support. Drive customer growth by monitoring key business metrics including gross profit, margin percentage, cross-sell opportunities, and net revenue retention.

Why It Might Be a Fit

Minimum 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles. Strong communication and relationship-building skills with a customer-oriented mindset.

Requirements

• Minimum 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles
• Strong communication and relationship-building skills with a customer-oriented mindset
• Ability to coordinate multiple stakeholders and manage priorities in a fast-paced environment
• Analytical mindset with an interest in business performance metrics and customer growth
• Comfortable working with data and internal tools to monitor account performance and customer activity
• Proactive, organized, and eager to learn about products, markets, and customer business models
• Fluent in English, both spoken and written

Benefits

• Financial rewards & recognition
• Flexible work arrangements
• ESOP (Employee Stock Ownership Plan)
• Work-life balance and Well-being
• Career mobility
• Professional development
• International mobility