Customer Experience Manager

The Customer Experience Manager will drive customer engagement within a scalable, data-driven customer success motion for mid-tier, SMB, and long-tail segments as part of Infor’s CSX (Customer Success & Experience) Hub team. This role combines guided 1:1 engagement with scaled 1:many engagements to drive measurable customer outcomes and protect and grow revenue.

Requirements

• Experience in Customer Success, Account Management, Professional Services, Customer Support, Managed Services, or related post-sales roles
• Experience working in digital or pooled success models, ideally within global B2B SaaS organizations
• Experience driving retention, product adoption, and expansion across both high-touch (1:1) and high-volume (1:many) customer engagement models
• Technical experience working in enterprise software environments (e.g., SAP, Salesforce, IBM, Oracle, Microsoft, or similar enterprise platforms)
• Business and analytical experience leveraging automation, AI insights, and data to drive proactive engagement

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship not required