Inside Sales Executive (Beijing based)

Role Overview

The Inside Sales Executive is responsible for managing and growing a portfolio of longtail customers. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition, growing accounts and ensuring customer satisfaction. This role also needs to manage and enhance relationships with local agencies, who are important stakeholders of our business.

What You Will Do

Renewal and Retention: Proactively engage with customers and local agencies to ensure timely renewals of subscriptions and packages. Identify and address potential churn risks by resolving customer concerns and providing tailored solutions. Monitor customer satisfaction and implement strategies to improve retention rates. Upselling and Cross-Selling: Identify opportunities to upsell additional subscriptions and packages. Present tailored recommendations to customers based on their purchasing history and business needs. Collaborate with Marketing team to leverage promotional campaigns. Sales Performance: Achieve annual sales targets for renewals, retention, and upselling. Track and report sales performance metrics, including renewal rates, upsell revenue, and customer retention rates. Continuously improve sales techniques and product knowledge to maximize effectiveness. Customer Engagement: Conduct regular outreach via phone, email, and virtual meetings to maintain relationships with customers and local agencies. Provide exceptional customer service by addressing inquiries, resolving issues, and offering product guidance. Act as a trusted advisor to customers and agencies, ensuring they derive maximum value from their purchases.

Why It Might Be a Fit

We are looking for a sales professional with a solid understanding of the academic publishing industry and academic content business models. Previous success in a sales or sales support role, with a track record of managing high-pressure sales environments and meeting or exceeding ambitious revenue targets. Strong ability to identify customer needs and present compelling solutions. Strong problem-solving skills to address customer concerns effectively. Skilled in negotiating and closing deals to achieve sales targets. Proven ability to build and maintain long-term customer relationships. The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data, and identify trends and opportunities. Excellent verbal and written communication skills. Ability to convey complex information clearly and persuasively. Ability to prioritize tasks and manage multiple customer accounts efficiently. Strong organizational skills to maintain accurate records and meet deadlines.

Requirements

• Solid understanding of academic publishing industry and academic content business models
• Previous success in a sales or sales support role
• Strong ability to identify customer needs and present compelling solutions
• Strong problem-solving skills to address customer concerns effectively
• Skilled in negotiating and closing deals to achieve sales targets
• Proven ability to build and maintain long-term customer relationships
• Ability to analyze and synthesize complex or diverse information
• Excellent verbal and written communication skills
• Ability to convey complex information clearly and persuasively
• Ability to prioritize tasks and manage multiple customer accounts efficiently
• Strong organizational skills to maintain accurate records and meet deadlines

Benefits

• An excellent work/life balance with a fantastic, flexible working culture
• 20 days (pro-rata for first year) annual leave per year, plus an extra day off for your birthday
• 4 paid volunteering days each year
• Paid sick leave of 14 days
• Social insurance and housing fund plus supplementary medical insurance
• Employee assistance programme – offering 24/7 well-being support
• Performance bonus
• Annual health screening for employee and spouse, optical and medical care