Role Overview
As a Customer Experience Specialist, you will execute transactions by prescribed guidelines and timelines, follow all predefined procedures with the objective of obtaining targets and to ensure that the performance parameters are met. You will own operational performance and backlog management for assigned accounts, ensuring timely order actions and shipments.
What You Will Do
Responsibilities include staying up to date on system enhancements, training, and new capabilities, understanding assigned customer contact requirements, communicating status, issues, and risks, and being a Subject Matter Expert for all Customer Experience (CX) Representatives questions and troubleshooting.
Why It Might Be a Fit
The ideal candidate has good time management skills, can prioritize their working day, and is efficient. They should also be able to navigate client systems and tools, possess an independent mindset, and be proficient in Microsoft applications.
Requirements
- High School Diploma or GED Equivalent
- 2 years of relevant work experience
- Knowledge to navigate all client systems and tools
- Independent mindset to use critical thinking skills
- Proficient in Microsoft applications: Outlook, Excel, Teams
To apply for this job please visit sjobs.brassring.com.
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