Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will be the customer’s go-to Inriver expert and trusted operational partner for our larger customers. You will combine strong relationship ownership with Super User- and Administrator-level knowledge of Inriver’s concepts, features, and functionality.

What You Will Do

You will own the ongoing relationship for a portfolio of customers, act as a hands-on Inriver Super User/product expert, and drive platform adoption as the core measure of success.

Why It Might Be a Fit

We are looking for someone who is urgently curious, has a genuine curiosity to learn the product inside-out, and has experience driving product adoption and measuring success through usage, KPIs, and value realization.

Requirements

• Platform mastery: Willingness and proven ability to become a Super User/Administrator-level expert in Inriver
• Customer Success experience: 5–8+ years in Customer Success, Solution Consulting, application/product support, or a customer-facing SaaS role
• Adoption mindset: Experience driving product adoption and measuring success through usage, KPIs, and value realization
• Digital commerce/product data understanding: Solid grasp of product information management concepts
• Communication & influence: Strong written and spoken English; able to present, teach, and influence at all levels of a customer organization
• Organization & proactivity: Able to manage multiple accounts, track detail, follow up reliably, and take initiative in a fast-paced environment
• Education: Bachelor’s degree – or equivalent practical experience