Customer Success Manager (Italian Speaker)

Role Overview

As a Customer Success Manager, you will be the face of Insider One to our clients, helping them understand their needs and utilizing our technology to its best potential. You will work with our data-geeks and product specialists to provide full tech support and develop key account plans to boost the value we add to our clients’ organization.

What You Will Do

You will monitor and facilitate the customer’s adoption of our technology, work with our data-geeks and product specialists, develop and maintain key account plans, and provide constant feedback to your team on market trends and opportunities to create a bigger impact on our partnership with our client.

Why It Might Be a Fit

You will establish a trusted advisor relationship with our customers, prioritize and drive resolution on escalated customer issues, and bring new product ideas to the table. You will need to care for our clients and make sure they feel at home with our products and assistance.

Requirements

• Previous work experience in customer-facing roles, such as customer success, account management, or strategic consulting
• Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills
• Strong communication skills in English and Italian
• Ability and flexibility to work in a fast-paced startup environment
• Passion for testing, measuring, and improving outreach and follow-up effectiveness
• Superior project and time management skills
• A keen eye for detail is a plus!

Benefits

• Be part of a diverse team that’s as global as it gets
• Level up with internal trainings
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
• Become a Shareowner through our eligibility-based “ESOP”
• Help build the team you want to work with and enjoy rewarding referral bonuses
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories