Mid Market Customer Success Manager

Role Overview

The Mid Market Customer Success Manager will own a growing portfolio of mid-market accounts, ensuring customers derive maximum value from Ivo’s product. The role involves efficient onboarding, customer support, portfolio ownership, and customer education at scale.

What You Will Do

The responsibilities include scaled onboarding and success planning, customer support and issue resolution, portfolio ownership, customer education, product advocacy, growth and retention plans, and voice of the customer.

Why It Might Be a Fit

Ivo is looking for a skilled and dedicated individual with a background in SaaS customer success or account management, who can drive retention across a full portfolio, and has a strong understanding of customer success strategies and retention planning.

Requirements

• 3-7 years of experience in a SaaS customer success or account management role
• Proven ability to manage a large book of business efficiently without sacrificing customer satisfaction
• Exceptional communication and interpersonal skills
• Strong understanding of customer success strategies, retention planning, and scalable, process-driven account management

Benefits

• Competitive Compensation
• Equity
• Relocation and Visa Support
• Health & Wellness
• Flexible Spending & Insurance
• 401(k) Program
• Commuter Benefits
• Unlimited PTO