Global Customer Success Manager

Role Overview

Lead the post-sale customer journey for global enterprise accounts, ensuring customers achieve maximum value from complex software solutions. Work in a fully remote environment, collaborating with Sales, Product, Support, and Services teams to drive measurable outcomes.

What You Will Do

Own the end-to-end post-sale customer journey, lead Quarterly and Executive Business Reviews, develop outcome-based success plans, and drive product adoption.

Why It Might Be a Fit

Ideal for a proactive and relationship-driven professional, this position offers the opportunity to impact global customers and drive meaningful business results.

Requirements

• 5–10 years of experience in Customer Success, Strategic Account Management, or Consulting within a B2B SaaS environment
• Proven experience managing enterprise or global customer portfolios with complex stakeholder structures
• Strong track record of leading QBRs/EBRs with executive-level audiences and driving strategic alignment
• Ability to influence cross-functional teams without direct authority in a matrixed, global organization
• Hands-on experience with CRM and Customer Success tools such as Salesforce, Gainsight, or equivalent platforms
• Strong analytical skills with the ability to interpret customer data, define success metrics, and drive value realization
• Excellent communication, presentation, and relationship-building skills across diverse cultural and business contexts
• Experience in the printing, packaging, or label industry, or familiarity with production workflows, is highly preferred
• Strong problem-solving mindset with a proactive, customer-first approach to challenges and opportunities
• Ability to thrive in a remote, global, and fast-paced environment with multiple priorities

Benefits

• Competitive annual compensation package (USD $100,000 – $110,000 base salary range)
• Remote-first work environment within the United States with flexible working hours
• Comprehensive health coverage including medical, dental, and vision insurance
• 401(k) retirement plan with company match starting from day one
• Paid time off and additional leave benefits
• Career development programs, onboarding support, and continuous learning opportunities
• Opportunity to manage high-impact global accounts with strong executive visibility
• Collaborative and inclusive international work culture
• Exposure to enterprise-scale customers and strategic transformation initiatives
• Long-term career growth within a global organization focused on innovation and purpose-driven impact