Senior Customer Success Manager – Energy Management Services (EMS)

Role Overview

This role sits at the intersection of customer success, energy optimization, and sustainability-driven innovation, supporting enterprise clients in maximizing the value of advanced Energy Management Services solutions.

What You Will Do

You will own strategic relationships with key customers, guiding them through onboarding, adoption, and long-term value realization. Acting as a trusted advisor, you will help organizations improve energy efficiency, reduce costs, and meet sustainability objectives through data-driven insights and operational best practices.

Why It Might Be a Fit

This is a high-impact, client-facing role in a fast-paced, innovation-focused environment where energy and sustainability outcomes matter. You will also play a key role in identifying growth opportunities within existing accounts while safeguarding customer satisfaction and retention.

Requirements

• Bachelor’s degree in Business, Engineering, Sustainability, or related field
• 7+ years of experience in Customer Success, Client Services, or Enterprise Account Management roles
• Proven experience managing complex, enterprise-level customer relationships with measurable retention and growth outcomes
• Strong analytical ability to interpret energy data, operational metrics, and performance dashboards
• Excellent communication and presentation skills, with confidence engaging executive-level stakeholders
• Familiarity with energy efficiency concepts, sustainability frameworks, ESG reporting, or carbon reduction initiatives is highly desirable
• Experience working with CRM and customer success platforms (e.g., Salesforce) in fast-paced, cross-functional environments
• Strong strategic thinking, problem-solving, and customer-centric mindset with a focus on long-term value delivery

Benefits

• Competitive salary range: $126,900 – $135,100 + performance-based incentives
• Medical, dental, and vision insurance coverage
• 401(k) retirement savings plan
• Paid time off, holidays, and paid learning days
• Employee assistance program (EAP)
• Remote work flexibility within the United States
• Opportunity to work in a sustainability- and innovation-focused domain
• Collaborative, growth-oriented environment with strong career development opportunities