Customer Operations and Success Manager

Role Overview

As a Customer Operations and Success Manager, you will oversee the day-to-day billing support operation across the EMEA region, leading both internal and outsourced teams while driving service excellence, operational efficiency, and customer satisfaction.

What You Will Do

You will act as a key liaison between Billing, Collections, Product, IT, and Go-To-Market teams while supporting global stakeholders and ensuring the successful resolution of complex billing-related matters.

Why It Might Be a Fit

You will lead a hybrid operational team, establish and drive adherence to service level agreements (SLAs), quality standards, and performance metrics, and support workforce planning, resource allocation, and capacity management activities.

Requirements

• Bachelor’s degree in Business, Finance, Operations Management, Accounting, or a related field, or equivalent professional experience.
• 3+ years of experience in billing operations, financial operations, customer operations, or a related field.
• 1+ year of experience leading, supervising, mentoring, or managing operational teams.

Benefits

• Equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.