Membership Sales & Customer Experience Associate

Role Overview

The Membership Sales & Customer Experience Associate will be responsible for creating an exceptional family experience, helping grow the center, and keeping the center running smoothly. This is a part-time position with potential for full-time, requiring strong overall availability and flexibility to help cover a variety of shifts based on the needs of the center.

What You Will Do

The successful candidate will welcome every family with enthusiasm and professionalism, build strong relationships with members and their families, deliver outstanding customer service, and create a welcoming environment. They will also follow up with prospective families, schedule trial classes, and help families choose the membership that’s right for them.

Why It Might Be a Fit

The ideal candidate will be high-energy, sales-minded, and extremely comfortable talking to people. They will be able to bounce between a phone call, a family walking in, a text conversation, a computer task, and helping the team without getting flustered. They will also be tech-savvy and learn new systems quickly.

Requirements

• Passion for working with children is non-negotiable
• Excellent communication and interpersonal skills
• Comfortable talking with parents and confidently asking for the sale
• Strong customer service mindset
• Ability to multitask in a fast-paced environment
• Reliable, organized, and detail-oriented
• Comfortable learning new technology and systems quickly
• CPR certification preferred (or willingness to obtain within 90 days)

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development