Membership Sales & Customer Experience Lead

Role Overview

KidStrong is looking for an exceptional full-time Sales & Member Experience Specialist to become a key part of their team. The ideal candidate has strong availability and can work a combination of weekday mornings, afternoons/evenings, and at least one weekend day as part of their regular schedule.

What You Will Do

The Sales & Member Experience Specialist will be responsible for proactively following up with prospective families, scheduling trial classes, creating an exceptional trial experience, and confidently asking for the sale. They will also welcome families with genuine enthusiasm and professionalism, build relationships with members, kids, and families, and help create the positive, high-energy experience KidStrong is known for.

Why It Might Be a Fit

This could be a great fit if you’re naturally high-energy, warm, and outgoing, proactive, and take ownership and follow things through from start to finish. You should also genuinely enjoy sales, be motivated by goals, commissions, and bonuses, and be able to juggle a sales call, a family walking in, texts, follow-ups, and other tasks without getting flustered.

Requirements

• Excellent communication and interpersonal skills
• Confident talking with prospective customers and asking for the sale
• Strong sense of ownership and personal accountability
• Proactive, dependable, organized, and self-motivated
• Able to multitask and prioritize in a fast-paced environment
• Comfortable learning new technology quickly
• Genuinely enjoys working with children and families

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development