Role Overview
The Customer Success Manager owns the success, retention, and adoption of a defined portfolio of customers. This role operates with a high degree of independence and is responsible for proactively managing customer health, driving adoption, and identifying risks and opportunities.
What You Will Do
Own a portfolio of customers with varying levels of complexity, build trusted relationships with customer stakeholders and champions, and serve as the primary point of contact for customer success needs.
Why It Might Be a Fit
The ideal candidate will have 3–5+ years of experience in Customer Success, Account Management, or a related SaaS role, experience managing a book of business independently, and strong analytical and organizational skills.
Requirements
- 3–5+ years of experience in Customer Success, Account Management, or a related SaaS role
- Experience managing a book of business independently
- Strong analytical and organizational skills
- Healthcare or regulated SaaS experience preferred
- Bachelor’s degree or equivalent experience required
Benefits
- Flexible paid time off
- 11 Paid Holidays
- Health, Dental, Vision, Disability, and Life Insurance
- Parental Leave
- Pet Insurance
- 401(K) with Company Match
To apply for this job please visit workforcenow.adp.com.
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