Senior Customer Success Manager, Enterprise

Role Overview

The Senior Customer Success Manager, Enterprise owns the full customer relationship, from onboarding through renewal and expansion. They keep every account team aligned, every customer growing, and every risk on the radar before it becomes a problem.

What You Will Do

The Senior Customer Success Manager, Enterprise will own Renewals and Expansions, Drive Adoption and Platform Completeness, Map Outcomes and Demonstrate ROI, and Multi-Thread and Lead Change.

Why It Might Be a Fit

The ideal candidate will have a track record in a CSM or commercial role with direct revenue accountability, ownership, customer-facing skills, commercial fluency, strong discovery skills, change management instinct, multi-threading instinct, signal awareness and speed, and technical curiosity.

Requirements

• track record in a CSM or commercial role with direct revenue accountability
• ability to lead and coordinate a cross-functional account team without direct authority
• customer-facing skills
• commercial fluency
• strong discovery skills
• change management instinct
• multi-threading instinct
• signal awareness and speed
• technical curiosity

Benefits

• Extended health & dental coverage
• Fun perks like discounts at Goodlife and Perkopolis
• Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan
• Take The Time You Need vacation policy
• Top-tier tools
• AI First: All employees are encouraged to lean into AI to work smarter and faster
• Growth / Leadership: Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company
• Social connection: Regular social events and a company-wide kickoff
• Dog-friendly spaces: Bring your four-legged friend along in Vancouver or Toronto