Customer Success Manager (Mid Market) (Hybrid)

Role Overview

The Customer Success Manager (Mid-Market) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio.

What You Will Do

Deliver a great customer experience, maximize the use of our products, and deliver outcomes, results, and value that exceed customer expectations.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communications, superior customer service skills, and the ability to build a rapport through phone calls, email, and video conferencing.

Requirements

• Associate’s degree or equivalent work experience and education preferred
• Familiarity with standard concepts, practices, and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome, Internet Explorer, etc.)
• IT experience/exposure is a plus
• Prior experience as a Customer Success Manager preferred
• Excellent verbal and written communications
• Superior Customer Service skills
• Ability to build a rapport through phone calls, email, and video conferencing
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses