Customer Experience Executive LATAM

Role Overview

The Customer Experience Executive is a fully remote role responsible for delivering high-quality customer support across all Koin Limited brands, channels, and customer touchpoints.

What You Will Do

Handle inbound and outbound customer phone calls, respond to customer enquiries via phone, email, live chat, helpdesk systems, and social media channels, and provide dedicated aftercare support for live commerce customers.

Why It Might Be a Fit

The successful candidate will be the primary point of contact for customers across all brands, requiring excellent spoken and written English, confidence on the phone, strong attention to detail, and the ability to manage high volumes of customer enquiries across multiple channels simultaneously.

Requirements

• Previous experience in customer support or customer service roles
• Excellent spoken English
• Excellent written English
• Comfortable handling a high volume of customer enquiries across multiple channels simultaneously
• Strong listening skills
• Strong attention to detail
• Ability to remain calm, professional, and solution-focused when managing customer issues
• Strong organisational skills
• Experience using customer support platforms or helpdesk systems
• Experience using VoIP or online calling platforms for customer communication
• Experience using live chat support alongside email-based customer service
• Comfortable using standard productivity tools such as Microsoft 365 or Google Workspace

Benefits

• £1,000 monthly salary, rising to £1,500 per month upon successful completion of training
• Fully remote role for LATAM-based candidates
• Working hours aligned with UK business operations
• Structured onboarding and training on all Koin brands, systems, and support processes
• Opportunity to work across a diverse portfolio of fast-growing international D2C brands
• Exposure to multiple sales channels including e-commerce, phone support, live chat, social media, and the fast-growing live commerce channel
• A supportive and collaborative remote team environment
• Long-term growth opportunities within a rapidly expanding D2C business