Customer Success Manager

Role Overview

Customer Success at Kombo drives revenue, owning the full customer relationship from onboarding to expansion and renewal, and helping customers scale their integrations fast.

What You Will Do

Run a book of 60-80 customers worth €2.5M+ in revenue, own the full relationship, lead implementations for strategic customers, and hit revenue targets by building pipeline and partnering with Sales.

Why It Might Be a Fit

The role requires 3+ years in Customer Success, Account Management, or Solutions with a portfolio of 50-200 accounts, and a habit of segmenting by value and risk, acting on signals, and building repeatable plays.

Requirements

• 3+ years in Customer Success, Account Management, or Solutions with a portfolio of 50-200 accounts
• Owned a revenue target and led ROI, pricing, and renewal conversations with executives
• Ability to work with engineers, map customer workflows, and debug at a high level
• Habit of segmenting by value and risk, acting on signals, and building repeatable plays
• Experience working at high-growth SaaS