Full-Time Remote Customer Retention Specialist

Role Overview

We are seeking a Remote Customer Retention Specialist to work from home, handling customer inquiries and issues via phone, and acting as a liaison to the Processing Department team. The role requires empathy, salesmanship, and a focus on solving customer problems on the first call. The specialist will work under the supervision of the Customer Retention Manager(s) and will be responsible for providing lighting and home décor solutions to customers.

What You Will Do

Handle incoming calls on customer service related inquiries, order changes, status updates, and cancellations. Utilize salesmanship to maximize sales opportunities and meet sales goals and expectations. Provide solutions that are beneficial to the company and attractive to the customer.

Why It Might Be a Fit

The ideal candidate will have a minimum of 1 year of customer service experience or retail background, excellent verbal and written communication skills, and the ability to articulate details to customers in a professional and calm manner. The candidate must be able to multi-task, problem-solve, and work Saturdays. The role offers a fully paid training program and the opportunity to work from home.

Requirements

• Minimum of 1 year of customer service experience or retail background
• Excellent verbal and written communication skills in English
• Computer literate
• Excellent typing and data entry skills
• Able to multi-task
• Effective problem solver
• Available to work Saturdays

Benefits

• Fully paid training program
• Opportunity to work from home