Role Overview
The Senior Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value.
What You Will Do
Shepherd in new customers from the sales handoff through successful activation in the product, provide technical guidance, and maintain a deep level of LaunchDarkly product knowledge.
Why It Might Be a Fit
The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen.
Requirements
- 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
- Experience owning the renewal process and being held accountable to a retention quota.
- Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
- Strong project management skills.
- Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer.
- Experience with both proactive and reactive customer success motions.
- Proven ability to advocate for both your customers and your company.
Benefits
- Restricted Stock Units (RSUs)
- health insurance
- vision insurance
- dental insurance
- mental health benefits
To apply for this job please visit job-boards.greenhouse.io.
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