Director Of Customer Experience & Order-to-Cash

We are seeking a Director of Global Customer Experience & Order-to-Cash to play a pivotal leadership role in shaping and executing our customer experience and service delivery vision for our Amgen India site. This leader will be responsible for accelerating our impact on the market and driving transformational business value across customer engagement/intimacy, digital enablement, and illuminating customer experience by embedding customer insights into the business. The ideal candidate will bring a customer first, data driven approach along with a proven record of leading global customer-centric teams.

Requirements

• Strategic thinking and foresight
• Interpersonal, networking and influencing skills
• Problem-solving and analytical skills
• Ability to understand business objectives and align CX accordingly
• Data-driven mindset and an aptitude for technology
• Drive results through growth mindset and team empowerment
• Deliver Global Digital Support on a scale

Benefits

• Comprehensive benefits package
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Employee assistance program