Customer Success Manager, APAC

Role Overview

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers in the APAC region. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices.

What You Will Do

Develop and maintain strong relationships with key stakeholders at Linear’s largest customers in APAC – act as the primary point of contact for customer inquiries, concerns, and feedback. Become a product expert and help customers use Linear to drive business outcomes.

Why It Might Be a Fit

5+ years relevant work experience in a technical customer-facing role, SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment.

Requirements

• 5+ years relevant work experience in a technical customer-facing role
• SaaS and start up experience a must
• Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
• Previous experience working with product + engineering teams and/or developer tools is preferred

Benefits

• Competitive salary
• Equity
• Daily meal and coffee stipend on every workday
• Paid co-working space or desk
• Health coverage (based on country requirements)
• 5 weeks paid vacation, plus local statutory holidays
• 4 months paid parental leave
• Paid month off after 4 years & every 2 years thereafter
• Regular team events and off-sites