Associate, Customer Experience

Role Overview

Deliver exceptional customer experiences by serving as the primary point of contact for customers, tenants and visitors across both physical and digital channels. Foster a customer-centric community by managing enquiries, feedback and customer interactions, while providing actionable insights to improve the overall mall experience.

What You Will Do

Manage customer interactions across multiple channels, gather and analyse customer feedback, and provide regular insights and recommendations to improve customer experience. Actively engage customers on the ground to understand customer needs and identify opportunities for service improvements.

Why It Might Be a Fit

A customer-centric mindset with the ability to understand customer needs, build rapport and create positive experiences. Strong problem-solving and service recovery skills, with the ability to respond calmly and effectively in challenging situations.

Requirements

• Minimum GCE ‘O’ Level qualifications, NITEC, Higher NITEC, Diploma or equivalent.
• Minimum 1 to 2 years of experience in customer-facing roles such as hospitality, guest relations, customer service, events, community engagement or related industries.
• Proficient in Microsoft Office applications (e.g. Word, Excel, PowerPoint and Teams).
• Bilingual in English and one other language (Mandarin, Malay or Tamil) is highly desirable.

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