Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager partners closely with Relationship Managers to ensure LinkedIn Enterprise Customers achieve a significant return on investment, and feel successful with their LinkedIn Sales solution. The role involves working and partnering with our Linkedin Sales Solutions customers for the Benelux market, developing and executing customer success plans, and acting as a trusted advisor to key customer stakeholders.

What You Will Do

The Senior Customer Success Manager will ensure customer success by liaising with key stakeholders, planning and driving large scale deployments, and empowering customers to activate Sales Navigator. The role also involves mitigating churn, proactively identifying risk, and delivering coaching to improve utilization of low usage clients.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in a Customer Success, Account Management or Management Consultancy role, strong knowledge of the Customer Success Industry, and excellent organizational, project management, consulting, and time management skills.

Requirements

• 3+ years working in a Customer Success, Account Management or Management Consultancy role
• Fluency in Dutch
• BA/BS or equivalent practical experience
• Strong knowledge of the Customer Success Industry
• Ability to establish and grow trusted relationships with internal stakeholders and clients
• Experience presenting to large audiences
• Experience implementing change management best practices
• Experience driving large scale global deployments
• Excellent organizational, project management, consulting, and time management skills
• Experience analysing data, trends, and client information to identify product or service growth opportunities
• Proficient in Salesforce, Gainsight & Microsoft Office

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements
• Professional development opportunities