Strategic Customer Success Manager

Role Overview

As a Strategic Customer Success Manager, you’ll be the trusted partner behind Litera’s largest and most complex law firm relationships, directly driving recurring revenue growth, retention, and customer satisfaction.

What You Will Do

Drive recurring revenue growth and retention across Litera’s largest law firm accounts by building deep, trusted partnerships with key stakeholders and decision-makers. Own the customer journey from onboarding through ongoing adoption, developing and executing strategic success plans that deliver measurable value.

Why It Might Be a Fit

This is a high-impact role where your ability to build executive relationships, anticipate risk, and champion customer outcomes will shape how Litera’s biggest accounts grow with us.

Requirements

• Experience managing enterprise accounts and/or 1000+ user customer environments.
• Background in Customer Success, Professional Services, Consulting, or Account Management in a customer-facing role; advisory backgrounds in law firms will also be considered.
• Strong presentation, written, and verbal communication skills with the ability to engage executive stakeholders.
• Proven ability to leverage data to drive customer insights, uncover risk, and inform strategic recommendations.
• Inquisitive, empathetic, and proactive approach to understanding customer needs and guiding them to outcomes.
• Ability to independently problem-solve and navigate complex customer challenges with confidence.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or other retirement plan
• Paid time off
• Commission based on performance