Digital Marketing Account Director, Client Services

Role Overview

This role is ideal for a strategic, commercially minded client leader who is equally comfortable leading an executive client conversation and managing the details required to deliver the work. The Account Director will own and grow key client relationships, guide strategic planning, manage projects and cross-functional teams, identify opportunities to expand partnerships, and play an important role in bringing new business into the agency.

What You Will Do

The Account Director will project manage assigned client engagements from initiation through completion, maintaining accountability for scope, timeline, budget, resources, quality, and delivery. They will also develop and maintain project schedules, coordinate work across internal teams, and proactively identify risks and roadblocks.

Why It Might Be a Fit

The ideal candidate will have 7 to 10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a related professional services environment. They will have demonstrated experience simultaneously managing client relationships and the projects associated with those accounts, and will have a strong understanding of agency financial fundamentals and digital strategy and services.

Requirements

• 7 to 10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a related professional services environment
• Significant experience in a digital, creative, marketing, technology, or integrated agency environment is preferred
• Demonstrated experience simultaneously managing client relationships and the projects associated with those accounts
• Strong project management capabilities, including scopes, schedules, budgets, resources, dependencies, risks, and cross-functional teams
• Proven success managing complex, high-value client relationships and developing relationships with senior and executive-level stakeholders
• Proven ability to identify and develop organic account growth opportunities
• Experience leading or playing a significant role in new business pitches, RFP responses, proposals, presentations, estimates, and scope development
• Strong understanding of agency financial fundamentals, including revenue forecasting, project budgets, profitability, and utilization
• Broad understanding of digital strategy and services, with the ability to connect business challenges to multidisciplinary solutions
• Excellent presentation, communication, facilitation, negotiation, and relationship-building skills, with strong executive presence
• Demonstrated ability to lead and influence cross-functional teams without relying on direct authority
• Ability to move comfortably between high-level strategy and hands-on project management

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays
• Flexible work arrangements
• Professional development opportunities