Customer Experience Associate (Part-Time)

Role Overview

Local Eclectic is hiring part-time Customer Experience Associates to provide personalized support to customers via email and live chat. The role involves handling order and inventory tasks, sharing customer feedback, and working variable hours at the company’s flagship location in Chicago.

What You Will Do

Responsibilities include responding to customer inquiries, processing returns and exchanges, updating order records, resolving issues, and reporting customer feedback. Team members will be measured against productivity and quality benchmarks.

Why It Might Be a Fit

The ideal candidate has excellent written communication and customer service skills, strong attention to detail, and the ability to independently problem-solve complex customer issues. Experience with Gorgias, Shopify, Logiwa, or Redo is a plus, and a passion for jewelry is desirable.

Requirements

• Flexible part-time schedule, typically 10-29 hours per week
• Ability to work onsite at the Chicago Streeterville location for scheduled shifts
• Weekend availability during peak periods, including Black Friday through Cyber Monday
• Excellent written communication and customer service skills
• Strong attention to detail and organizational skills
• Proven ability to independently problem-solve and navigate complex customer issues
• Sound judgment: knowing when to resolve an issue yourself and when to escalate it
• Comfortable learning new software quickly