Enterprise Customer Success Manager II

Role Overview

The Customer Success Manager is responsible for the product and partnership success of the LogicMonitor customer. They will coach customers to achieve their business goals and maximize value from their investment in the LogicMonitor platform.

What You Will Do

The CSM will interact with customers regularly to build relationships, drive adoption, provide awareness to all available LogicMonitor resources, ensure on-time subscription renewals, and uncover growth opportunities.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in account management, customer success, customer support, or technical product training and value articulation with a preference at a SaaS company (IT).

Requirements

• Bachelor’s Degree preferred, with a preference for technical degrees such as computer science or computer information systems
• 5+ years’ experience in account management, customer success, customer support, or technical product training and value articulation with a preference at a SaaS company (IT)
• Intermediate-level knowledge of IT infrastructure key concepts (Windows/Mac, cloud computing, networking, and infrastructure monitoring)
• Experienced in stepping into unfamiliar situations, de-escalating critical issues, ensuring clients are positioned for success with minimal managerial support
• Experience in developing all-inclusive success plans to help drive LM alignment with customer’s overall business objectives

Benefits

• Comprehensive health, dental and vision coverage
• Generous parental leave policies
• Access to our Employee Assistance Program
• Various Wellness programs
• A 401K with company matching
• A Lifestyle Spending Account
• An unlimited vacation policy