Customer Experience Specialist

Role Overview

As a Customer Experience Specialist, you will support and serve customers and clients through inbound and outbound calls, demonstrating a resourceful and quick thinking mindset to provide an exceptional customer experience.

What You Will Do

Answer incoming calls, explain services and products, update customer information, and handle orders, inquiries, and complaints.

Why It Might Be a Fit

You will work in a fast-paced environment, collaborate with team members, and participate in learning opportunities to improve processes and skills.

Requirements

• High School Diploma or GED
• 2-3 years of call center experience
• Positive, helpful, and courteous attitude
• Patience and attentiveness in all communication and interactions
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational skills
• Critical thinking and problem-solving skills
• General math skills
• Microsoft Word, Excel, and Outlook software skills