Role Overview
As a Customer Experience Specialist, you will be part of a team supporting and serving customers and clients through inbound and outbound calls, providing an exceptional and committed customer experience.
What You Will Do
You will be expected to demonstrate a resourceful and quick thinking mindset, assist with callers, answer questions, and provide a seamless customer experience through phone, email, and chat support.
Why It Might Be a Fit
You will work with a team to ensure consistent and seamless services, exercise time management and task prioritization, and identify opportunities to improve processes, products, and services.
Requirements
- High School Diploma or GED
- Previous 2-3 years of call center experience
- Naturally positive, helpful, and courteous attitude
- Willingness to assist with client’s needs
- Demonstrable patience and attentiveness in all communication and interactions
- Comfortable working in a fast-paced and very active group environment
- Able and willing to work cooperatively with team members
- Self-motivated to provide top notch customer service
- Exceptional verbal and written communication skills
- Detail-oriented with strong organizational skills
- Ability to think critically and creatively
- General math skills
- Excellent Microsoft Word / Excel / Outlook Software Skills
Benefits
- Dental insurance
- Vision insurance
To apply for this job please visit myjobs.adp.com.
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