Senior Customer Success Manager

Role Overview

The Senior Manager Customer Success is responsible for developing and executing strategies that strengthen long-term customer partnerships, maximize customer retention, and drive profitable growth.

What You Will Do

Foster, develop, and implement Continuous Improvement (CI) activities, ensure compliance with EHS policies, and lead customer retention efforts to minimize churn and maximize customer lifetime value.

Why It Might Be a Fit

This leader plays a critical role in protecting revenue, expanding customer engagement, and fostering lasting customer loyalty.

Requirements

• Strong relationship-building and ability to effectively work with internal and external stakeholders
• Excellent verbal, written, presentation and communication abilities
• Ability to influence and collaborate with cross-functional teams
• Strong organizational and project management skills
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook
• Proficiency working with CRM systems and sales analytics tools
• Ability to analyze data, identify trends, and execute actions by making sound business recommendations
• Strong problem-solving and negotiation skills
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa/relocation support
• Remote flexibility

Tagged as: Data Analysis, Excel, Project Management