Director – Loyalty Customer Success Lead – Eastern Europe

Role Overview

The Director will lead a team across the region supporting Rewards, Offers, and program operations and implementations, ensuring strong delivery quality and operational excellence across markets with varying levels of loyalty maturity.

What You Will Do

Drive Regional Adoption & Value, Relationship Management, Strategic Guidance, Program Governance, Growth & Retention, and Leadership & Development.

Why It Might Be a Fit

Success in this role requires deep expertise in digital marketing, loyalty best practices, and complex program management. Candidates with superior communication and collaboration skills are a must, as is the ability to align resources and solve complex problems in a matrixed environment.

Requirements

• 8–10+ years in customer success, account management, program management, or consulting for enterprise SaaS
• Strong experience with loyalty, CRM, marketing, or customer engagement programs, or related fintech solutions
• Proven track record of hitting renewal targets, driving incremental value, and retaining long-term contracts
• Expertise overseeing or closely partnering with operations, delivery, or similar functions in a complex cross-functional environment

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Stock options