Regional Customer Success Manager for Services

Role Overview

The Regional Customer Success Manager for Services will support the development and delivery of strategic priorities within the region, ensuring priority customers experience positive change through effective use of Services network products.

What You Will Do

The Manager will work closely with cross-functional teams to realize the full value proposition of Mastercard Network Products on behalf of the customer, focusing on customer engagement, growing the business, and technical and program readiness.

Why It Might Be a Fit

The ideal candidate will be skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage.

Requirements

• Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
• Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
• Successful track record of identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
• Experience in creative thinking and development of innovative solutions to complex customer challenges
• Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
• Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
• Proficiency in English