Role Overview
The Customer Success Manager serves as the primary point of contact for our partners from kickoff through onboarding, go-live, and support as they grow. This role ensures partners experience a smooth, guided implementation of MDI’s telehealth infrastructure while building long-term, value-driven relationships.
What You Will Do
Lead and project manage the full onboarding journey of new partners, anticipate potential risks early, troubleshoot and escalate stalled or lagging partner progression, and serve as the guide and advocate for assigned partners.
Why It Might Be a Fit
Success in this role looks like partners achieve timely onboarding and confident go-lives with minimal friction, feel consistently supported and guided through proactive, strategic communication, and MDI is positioned as a trusted advisor in helping partners scale their telehealth capabilities today and into the future.
Requirements
- 4+ years in dedicated Customer Success or Account Management roles
- Excellent verbal and written communication skills
- Empathy for early-stage startup partners and an understanding of healthcare concepts
- Proficient with CRM and general technology tools
- Quick study with new concepts and terminology
Benefits
- Competitive salary
- Comprehensive benefits package
- Professional development opportunities
- Flexible work arrangements
- Collaborative and supportive work environment
To apply for this job please visit ats.rippling.com.
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