Customer Success Manager

Role Overview

Join 626, a nationwide provider of diagnostic imaging equipment service, maintenance, asset management, and lifecycle solutions. As a Customer Success Manager, you will manage assigned customer relationships, work with field service engineers to ensure successful service events, and provide an exceptional service experience to customers.

What You Will Do

Manage service events, communicate with customers and the service team, provide accurate customer updates, execute on customer contractual coverages, and follow regular quoting practices.

Why It Might Be a Fit

The ideal candidate will have problem-solving skills, customer service skills, account management skills, and the ability to multitask in a fast-paced environment.

Requirements

• Problem-solving skills to resolve issues with efficiency and professionalism
• Customer service skills and positivity to enthusiastically promote the 626 brand
• Account management skills to own customer relationship with minimal oversight
• Ability to relay information in a fast-paced environment
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Knowledge of computers for scheduling and other dispatching duties
• 2+ years of experience in a high-volume customer service role preferred
• Prior experience working in a Field Service / Equipment Maintenance industry is a plus

Benefits

• Health & Wellness
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match
• Company-Paid Life Insurance
• Company-Paid AD&D Insurance
• Supplemental Life Insurance
• Company-Paid Short-Term Disability
• Long-Term Disability
• Paid Time Off (PTO)
• Paid Holidays
• Bereavement Leave
• Jury Duty Leave
• Paid Parental Leave