Customer Success Manager (with English and French)

Role Overview

As a Customer Success Manager at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy’s engineering, product, and go-to-market teams. You will own the full post sales lifecycle of a customer account portfolio, ensuring customers do not simply “use” the platform but deeply integrate Strategy’s cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics capabilities into their core technology stack.

What You Will Do

Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand. Key responsibilities include technical strategy & customer success, technical enablement & adoption, product advocacy & engineering collaboration, and commercial collaboration & customer advocacy.

Why It Might Be a Fit

We are looking for a customer-facing Customer Success Manager with 7+ years of experience in a customer-facing role, preferably in a SaaS or enterprise software environment. You should have experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations, and be able to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization.

Requirements

• Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience)
• Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP)
• Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment)
• Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms
• 7+ years of experience in a customer-facing Customer Success role
• Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations
• Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization
• English fluency (written and spoken) is required