Customer Success Manager, Retail & Consumer Goods

Role Overview

As a Customer Success Manager, you will own a strategic portfolio of mid-market customers within the Retail & Consumer Goods vertical, driving revenue expansion and retention across your book of business. You will become a go-to expert on the Retail & Consumer Goods advertiser landscape, understanding seasonality, promotional calendars, margin and inventory dynamics, and how CTV fits into a broader retail media and performance marketing strategy.

What You Will Do

Manage a portfolio of customers, build trusted relationships, drive customer retention and revenue growth, identify expansion opportunities, lead new customer onboarding, and become an expert in your assigned vertical.

Why It Might Be a Fit

You will consistently achieve or exceed retention, net revenue, and expansion goals across your portfolio, and customers will view you as a trusted advisor who understands their business and helps them achieve measurable growth.

Requirements

• 3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role
• Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing
• Proven success driving customer retention, revenue growth, and expansion across a dedicated book of business
• Strong relationship-building skills with the ability to influence stakeholders and serve as a trusted advisor
• Experience partnering closely with Sales Executives to deliver exceptional customer outcomes and shared business results
• Strong communication and presentation skills, with experience leading executive business reviews and strategic customer conversations
• Comfort using data and performance insights to identify opportunities, solve problems, and demonstrate business value
• Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms

Benefits

• Competitive salary
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive team environment