Senior Customer Success Manager

Role Overview

Be the point of contact for Accounts and be responsible for the growth of the customer. Build relationships with marketing and product team POCs of the customer. Provide relevant CRM and mobile marketing automation expertise to the Customers. Advise clients on the most effective ways to use the MoEngage Platform.

What You Will Do

Take ownership of the relationship post sales and grow the customer. Champion the product and be an evangelist. Empathy is needed in any client-facing role, also important for working with other teams.

Why It Might Be a Fit

Ability to understand customer requirements and see how MoEngage can add value in various ways. Strong written and verbal communication skills. Awareness on Information Security concepts and Best Practices.

Requirements

• 3-6 years of experience with SMB or mid-market clients or managed accounts, across Technical, Presales, Technical Account Management
• Understanding of the Mobile Ecosystem & App Marketing
• Previous experience in a Success or Support Engineer role for a Saas company is a plus
• SaaS and B2B experience is a must
• Empathy
• Strong written and verbal communication skills
• Awareness on Information Security concepts and Best Practices

Benefits

• Work at Scale and challenge yourself
• Work with a smart team which grew up in the Mobile First world
• Equal opportunities for success and growth
• Inclusive and diverse work environment