Supervisor Customer Experience – DTC

Role Overview

The Supervisor Customer Experience – DTC is a newly established role that manages and evaluates the work performance of Customer Experience teams. This role oversees the day-to-day activities of the team to ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

What You Will Do

Assist in the development of plans and schedules for the efficient and productive use of people resources and technology to ensure optimal service delivery. Review and proactively identify, analyze, and monitor business requirements and enhancement possibilities.

Why It Might Be a Fit

The ideal candidate will have a high level of integrity and discretion in handling sensitive and confidential data, excellent communication, problem-solving, and organizational skills, and a flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.

Requirements

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 4-6 years’ relevant experience or equivalent education and/or experience.
• 0-3 years of management experience preferred

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement