Senior Customer Success Account Manager

Role Overview

As a CSAM, you will be the primary delivery lead and partner for our most strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. You will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

What You Will Do

Your responsibilities will include building trusted relationships with key customer business and technical stakeholders, aligning prioritized business outcomes, and maintaining outcome-based Customer Success Plans (CSPs) that link to account plan priorities. You will also run Customer Success Delivery Reviews to align stakeholders on progress, risks, and value realized.

Why It Might Be a Fit

You will be the person our largest global customers rely on to turn their Microsoft investments into real business outcomes. You will get your energy from making your customers succeed in making their strategic and transformational cloud and AI projects real.

Requirements

• Bachelor’s OR Master’s Degree in Business, Sociology, Psychology, Computer Science or related field
• several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification

Benefits

• Dental insurance
• Vision insurance
• Flexible working hours
• Base pay range £61,900.00 – £105,500.00 per year