Director of Contact Center Customer Growth

Role Overview

The Director of Contact Center Customer Growth leads a team focused on new business development through acquisition and deepening relationships with existing customers. The individual in this role drives business results, shapes culture, develops strategy, maintains high standards of operational excellence, and cultivates and develops talented people.

What You Will Do

Develops valuable partnerships, leads growth efforts, develops strategic plans, leads team, attracts and retains talent, uses data and analytics, utilizes industry knowledge, evaluates procedures, undertakes talent management, maintains internal controls, promotes diversity, and completes other related duties.

Why It Might Be a Fit

The successful candidate will have 7-10 years of experience in marketing, demand generation, or sales development, 5-7 years of leading ambitious and innovative teams, and experience in digital marketing, demand generation, and leading teams with sales goals.

Requirements

• Bachelor’s degree or equivalent in work experience
• Seven (7) to ten (10) years’ experience in a marketing, demand generation, or a sales development environment
• Five (5) to seven (7) years leading ambitious and innovative teams
• Experience in digital marketing or digital account opening
• Experience in demand generation from a marketing or sales perspective
• Experience navigating multi-disciplinary teams, dealing with conflicts, and overcoming obstacles
• Experience working in an agile environment, designing iteratively, and/or doing rapid test and learn
• Experience in leading teams with sales goals, and exceeding expectations
• Financial service sales or marketing experience
• Experience working in a remote sales environment

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or other retirement plan
• Paid time off
• Stock options
• Annual salary range $128,900.00 – $214,900.00