Administrator – BackOfficeCall Centre. Customer Operations

Role Overview

To co-ordinate the resolution of all escalated customer complaints within the defined parameters. The role involves ensuring onward escalation of customer issues, monitoring escalated customer issues, and providing feedback to customers.

What You Will Do

The main day-to-day responsibilities include ensuring the timely closure of all completed cases on Service Now and DCLM, processing customer rebates or credits, and producing management reports as required.

Why It Might Be a Fit

The ideal candidate will be a competent individual with experience in a customer Centre/call Centre environment, excellent communication and interpersonal skills, and the ability to live the MTN brand values and vital behaviours.

Requirements

• A minimum of a bachelor’s degree
• 2 to 3 years’ experience in a customer Centre/call Centre environment
• Customer interface, in person and or via the phone
• IT exposure and technical experience from a telecom company
• Must be fluent in English and one local language
• Must be computer literate

Benefits

• Dental insurance
• Vision insurance
• Female Applicants are strongly encouraged to Apply!