Customer Service Manager, Growth and Retention

Role Overview

Customer Service Manager, Growth and Retention will lead strategies to strengthen customer retention, support policy growth, and connect Customer Service with Sales and Customer Experience. This role will help expand Customer Service beyond traditional service delivery and position the organization as an active contributor to customer value and business performance.

What You Will Do

Develop and execute the Customer Service growth, sales, and retention strategy in partnership with Sales and CX leadership. Serve as the primary liaison between Customer Service and Sales, aligning customer engagement, retention, and growth objectives.

Why It Might Be a Fit

This role requires strong leadership, communication, presentation, interpersonal, and business-writing skills. The ideal candidate will have experience in property and casualty insurance, supervisory or people-leadership experience, and proficiency with Microsoft Office applications.

Requirements

• Bachelor’s degree or active pursuit of a bachelor’s degree
• Property and casualty insurance experience
• Active insurance producer or agent license
• Three or more years of supervisory or people-leadership experience
• Demonstrated experience hiring, coaching, mentoring, and developing employees
• Strong leadership, communication, presentation, interpersonal, and business-writing skills
• Strong analytical, problem-solving, critical-thinking, organizational, and time-management skills
• Proficiency with Microsoft Office applications and the ability to learn new systems

Benefits

• Two options for your health insurance plan (PPO or High Deductible)
• Prescription drug coverage
• Vision and dental insurance plans
• Short and Long Term Disability coverage
• Supplemental Life and AD&D plans
• Voluntary Benefit plans
• Robust 401k plan with up to a 5% employer match
• Retirement savings plan that is 100% company funded
• Paid time off
• Yearly bonus
• Health and wellness programs
• Hybrid environment
• Corporately subsidized on-site cafeteria
• On-site complimentary workout facility
• On-site wellness center
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• Corporate matching gifts program
• Paid time off to volunteer in your community