Customer Experience Representative (White Glove Team)

Role Overview

Serves as Social Media representative providing a premier customer service experience through communication via Social Media interaction with internal and external customers.

What You Will Do

Responds to customer inquiries, resolves customer complaints, and provides reporting on trends and customer issues.

Why It Might Be a Fit

Requires advanced customer service skills, strong written communication skills, and strong analytical skills.

Requirements

• 2 years of experience in retail, e-commerce, or related work
• 1 year of experience in social media, with proficiency in Facebook, Twitter, and Instagram
• High school degree or equivalent (or 1 year of academic study above high school level)